Managing Through COVID-19

The $2.5 Trillion Opportunity for Grocers That Are First to the Future

The COVID-19 pandemic is radically transforming grocery retail business models. Winning companies will be best at distinguishing permanent trends from those that are temporary.

The Playbook for a Smart Retail Reopening

To reopen safely and profitably, stores should take a holistic approach that includes a long-term strategy, a dedicated team, and a rollout plan that they can adapt quickly in response to initial outcomes.

Reigniting Retail Demand

Consumer demand has changed in the wake of COVID-19, and retailers must adapt. To win, they must rethink everything—from their marketing spending to the makeup of their store network.

The New Reality for Chief Supply Chain Officers

As CSCOs shift into a second phase of their COVID-19 response, five key actions will help them prepare for recovery.

Shining a Light on Customer Demand During the COVID-19 Crisis

How a Lighthouse capability can help companies navigate the uncertainty.

Advanced Analytics, AI, and Digital

Rewiring Merchandising to Make the Most of Analytics

Many early-stage digitization efforts haven’t led to lasting gains. At a time of relentless financial pressure, retailers can supercharge their progress by zeroing in on five critical areas.

Scaling the Store of the Future

New technologies can lure consumers back to stores with experiences they can’t get online. Here’s how retailers can ensure a fast, effective rollout.

A New (Augmented) Reality for Brands and Retailers

The beauty industry is already using AR to give customers an immersive and wholly personalized experience. Other consumer categories need to get on board.

Using Digital Technologies to Replenish Store Shelves in the “New Reality”

Avoiding empty store shelves in the COVID-19 trade environment is the greatest challenge food retailers have faced in decades.

The Next Level of Personalization in Retail

Customers expect a personalized shopping experience. All retailers—even leaders—must advance their capabilities to deliver it.

The Future of Retail

Winning the Future of Retail with Real Estate

As the pandemic accelerates the US retail apocalypse, how should retailers reimagine their path to profitable growth?

Sustainability Matters Now More Than Ever for Consumer Companies

Consumer and investor pressure is not going away. Companies must double down on sustainability as they emerge from the COVID-19 crisis.

How US Retailers Can Master the Art of Tariff Management

The US−China trade deal leaves in place tariffs that add $31 billion in costs for US retailers. But there are ways to mitigate the hit.

A Recipe to Reduce Food Loss and Waste

Portuguese retailer Sonae piloted five initiatives that could ultimately slash the loss and waste of fruits and vegetables across its supply chain by 12,000 tons.

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Fashion

The Consumers Behind Fashion’s Growing Secondhand Market

Brands should take stock of the preowned boom and what matters most to the people behind it.

Fashion’s Big Reset

Recovery from the COVID-19 crisis requires a radical business redesign. Brands must cut operating costs, boost e-commerce, and invest for the future.

Sustainability by Design: Rethinking New York Fashion Week

Stakeholders and consumers agree: New York Fashion Week—and the entire fashion industry—must become more sustainable. The pandemic slowdown may be the perfect opportunity.

Weaving a Better Future: Rebuilding a More Sustainable Fashion Industry After COVID-19

Companies that make sustainability a priority will gain a durable business advantage, and rebuild a stronger fashion industry after COVID-19.

Luxury

A Three-Season Strategy for Fashion and Luxury Retailers

Facing a disrupted consumer environment, F&L brands need to likewise disrupt their usual approach, by planning sales strategies more than a year in advance.

A New Era and a New Look for Luxury

Our changing times and changing consumer attitudes are redefining “luxury,” pushing brands to rethink every aspect of their business.

COVID-19 Could Devastate Fashion and Luxury Sales – Here’s How to Respond

Companies need to act now to mitigate the damage to sales from the pandemic, including minimizing costs and shifting to e-commerce.

Digital in the Luxury Goods Market

Digital in the Luxury Goods Market

It’s time for luxury companies to undergo a digital transformation. Luca Solca, head of luxury goods at Exane BNP Paribas, discusses why.

How Should Brands Maximize the Benefit of Proliferation?

BCG's Bharat Khandelwal shares key steps for brands to proliferate with purpose.

The Importance of a Brand's Authenticity

Consumers are pulled by two contradictory desires: the desire to be on trend and fit in, and the desire to express oneself and stand out. Consumers will ultimately choose the brands that help them express these desires authentically.

It’s time for luxury companies to undergo a digital transformation. Luca Solca, head of luxury goods at Exane BNP Paribas, discusses why.

Transformation, Growth, & Value Creators

Agile to the Rescue in Retail

Retailers seeking growth have run up against a brick wall. They can scale it with new ways of working.

To Reset Operations, Grocers Should Start with the Customer

A customer-centric transformation can help grocers cut waste by up to 30%, freeing resources for reinvestment in price, service, customer experience, and other competitive advantages.

Can Traditional Retailers Counter the Online Threat?

Amazon’s purchase of Whole Foods was a shot across the bow. To compete with e-commerce players, established retailers must improve their value proposition, their internal operations, and the customer experience.