Customers enthusiastically embraced the digital tools that retail banks rolled out during the pandemic. For banks, this is significant. They can use these digital tools as the foundation for a new, bionic distribution network that enables more seamless digital and in-person experiences. But to begin, banks need to understand what the bionic distribution network looks like in action, how to put it in place, and the performance improvements to expect.
- All bionic networks rest on three pillars: offering a hybrid customer journey, reinforcing employees’ capabilities, and doubling down on analytics and AI.
- In addition to implementing the three pillars, transforming a bank’s distribution network requires a thorough review of the institution’s current structure and then taking several concrete actions to facilitate change.
Learn how banks that implement a bionic distribution network will benefit.